Terms and Conditions

Effective date:Ā 31st July 2024

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Ā When issuing refunds, we reserve the right to deduct unrecoverable payment processing fees incurred with the booking.

  • In the event of 'no-shows' - no refunds, credits, or transfers will be provided.
  • On occasion due to unforeseen circumstances, we may need to postpone an "in person" event or reschedule. If alternative date or a credit is not acceptable, we will refund payment in full. The refund or credit is limited to the value of the event.
  • We reserve the right to change the venue of any "in person" event to one of equal or superior quality (and within the same vicinity).
  • We reserve the right to ask any person to leave any "in person" event if their behaviour is deemed unacceptable or disruptive to others.

WSET and other professional courses

  • Candidates must be over the legal minimum age for the retail purchase of alcoholic beverages in their country.
  • All refund requests must be made in writing or by email.
  • When issuing refunds, we reserve the right to deduct : an Administration Fee of Ā£40.00, unrecoverable payment processing fees incurred with the booking, and the cost of any study materials supplied.
  • No refunds are available for cancellations received within 4 weeks of Course Start date or once the course has started.
  • WSET resits - you have the option to re-sit an exam. Please contact to discuss your options. It's not possible to book a re-sit unless you have received a "Fail" grade. It's also not possible to re-sit an exam you have passed in order to obtain a higher grade.Ā 
  • WSET exam re-sit Fees are updated regularly as at 31st July 2024:
    Level 1 Online Exam - Ā£155
    Level 2 Online Exam - Ā£182

These fees are for resitting an exam at one of our scheduled/published WSET exam dates. Additional re-sit fees will apply if a separate, non-scheduled WSET exam is needed. If you have taken your WSET course with another provider, additional fees may apply.

Note:Ā WSET regularly updates qualification materials to ensure that you are always getting the most up-to-date information. If you need to re-sit an exam for a qualification that has been updated since you studied your course, you will need to do so before the deadline, or purchase a new set of course study materials.
Please contact us to check if your study materials are up to date for your exam re-sit.

WSET Course Exams

  • Examination dates are fixed to the course onto which you book and any transfer to an alternative exam date will incur an administration fee of Ā£40.00.
  • Exam date transfer requests must be made in writing or by email and are subject to availability.
  • Exam date transfer requests madeĀ within 10 or less working daysĀ of the exam date will incur the Admin FeeĀ plusĀ the WSET cost of online exam.

WSET Reasonable Adjustments

  • It is possible for students with additional needs to apply for 'reasonable adjustments' in order to receive extended examination time. Requirements will be assessed on an individual case-by-case basis. To discuss your needs, please contact us. Please note we require 6 weeks notice to be able to assess and agree with WSET what ā€˜reasonable adjustmentā€™ is possible.

Need help,Ā  please contact us:

  • By email:Ā [email protected]
  • By visiting this page on our website: redgrapecoaching.com/contact